Conveyancer Sydney

Reviews of Conveyancer Sydney

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  Lil Deverell Added January 21, 2024

  ★ ★ ★ ★ ★
  We chose LEAD Conveyancing when we started our property search and it was helpful having access to advice about the real estate industry while attending open for inspection week after week. We appreciated prompt communication, the ability of one team member to respond when another was away, and a cheerful, positive approach to what is a very stressful undertaking.
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  Anna H Added January 12, 2024

  ★ ☆ ☆ ☆ ☆
  Awful experience, and I would not recommend them. I specifically chose this company to do the conveyancing for a place I bought in Brisbane because of the great reviews and their focus on communications and customer service. My experience was not that.
  1. There was a miscommunication over my settlement date and Lead Conveyancing dropped the ball on it. They then contacted me Friday evening, for a Monday settlement, asking if I was tracking a Monday settlement. I was not (I was tracking a later date), therefore I was not ready. However, nor were Lead Conveyancers as they still had paperwork and checks outstanding, including the rates adjustment which they didn't request until the following week. They tried to cover it up by saying they knew I wanted a later date so had already sought an extension and received an extension, without making me aware of the issue first. Most of this could have been avoided if they had double-checked the contract and settlement date when I asked two weeks prior because I had noticed a discrepancy in dates, rather than paying-off my questioning with "I'm sure it's fine".
  2. I was constantly chasing information and status updates, and my calls emails were only responded to half the time. For example, there was an error on a form, which the paralegal needed to re-do and re-send it to me to sign. I chased at least 4 times in 3 weeks, before finally receiving it the day before settlement. I also requested an optional search, and I still haven't received it and I settled two days ago. I also repeatedly asked to be talked through the process, having not bought in a very long time, having a busy job and not being confident in the information I was receiving. I ended up seeking legal advice from elsewhere. I also spent more time chasing things with the paralegal, than I received useful information.
  3. Lead Conveyancing don't engage with mortgage brokers, and despite asking me for my brokers details they failed to mention they don't speak with them. I therefore spent a lot of time passing messages between them, so my broker was aware of what Lead Conveyancing was telling the bank.
  4. Finally, and most disappointingly, when I raised my complaints with the company rather than try and understand my concerns and work with me to address them, the company representative got defensive and argued with me, tried to gaslight me and basically told me that miscommunications happen, my place settled, job done. I was devasted by the response I got.
  I was also charged full fees for this experience, which ruined the joy of buying a new home. I don't believe the company cares about its customers or feedback, which is why I wrote this review.
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  Steve Hucker Added January 10, 2024

  ★ ★ ★ ★ ★
  Lead Conveyancing did a property transfer for me recently, and they have asked me to leave feedback.
  
  I was very impressed by Lead Conveyancing, and particularly by my assigned lawyer, Sherry Chen. The whole process ran smoothly from start to finish. Costs were transparent and all details were carefully explained to me. Communication was excellent by both phone and email, with my queries generally being answered within a couple of hours.
  
  There was a family involvement with my transfer and I was impressed that Sherry made sure that everything was 100% above-board so as to ensure that there can be no repercussions in the future.
  
  I thoroughly recommend Lead Conveyancing and in particular I recommend Senior Lawyer Sherry Chen.
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  Hyun Myung Kim Added January 04, 2024

  ★ ★ ★ ★ ★
  LEAD Conveyancing are professional, friendly and efficient. They have a great team who assisted from start to finish with both selling our old property and then buying a new one and gave timely and good advice. Would highly recommend!
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  Terrance Jiang Added January 02, 2024

  ★ ★ ★ ★ ★
  Leading conveyancing is the best and top conveyancing company I have ever experienced in my multiple property buy/sale of 30+ years.
  
  Sherry Chen has tried her best efforts to protect my interest and shown her professional expertise for the contract preparation and negotiation.
  
  After the contract signed, Angel Lou helps me a lot and demonstrates her professional, proactive, and her highest performance.
  
  Timely communication - whenever I send an email or make a phone call to Angel, I receive an almost immediate response from Angel. Angel never misses one single email/phone call response. And from time to time, I always receive updates for the conveyance process.
  
  Help me when I need - whatever I raise questions/requests, Angel always tries her best efforts to help me and to solve them and push the ball rolling forward.
  
  I have used about 7 conveyancing companies in passed a few years, Angel is the best conveyancer I have ever experienced. During the conveyancing this time, I mentioned many time to my family members and my friend circle that I am so luck this time of having Angel working on my case. She does reserved to be appreciated and promoted.
  
  I do hope I can get Angel to work for my next case, and I have no hesitation to strongly recommend any property vendor/purchaser to get service from Leading conveyancing and from conveyancer Sherry and Angel. Thanks Sherry and Angel!

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